Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We stand behind our work because we’re planning to be here in thirty years. In Bethlehem, that means something. We’ve been sweeping, repairing, and rebuilding chimneys since 1984, and we’ve learned that the only way to earn a neighbor’s trust is to do what you said you’d do, then fix it if you didn’t. Our 90-Day Done Right Promise is simple: if it’s not right, we come back. In writing, no arguing. That’s the Keystone Standard we live by, and it’s how we’ve served local communities for over 42 years.

Call (610) 595-5754

Every job we take in Bethlehem, from a routine sweep on the South Side to a full liner replacement in Hanover Township, gets the same treatment. We show up when we say we’ll show up. We give you the price upfront, and that’s the price on the invoice. We leave your home cleaner than we found it. And if something isn’t right, you call (610) 595-5754 and a live person answers, 24 hours a day, 7 days a week. No voicemail maze. No “we’ll get back to you Monday.” Just us, fixing it.

What’s Covered

• Workmanship that lasts. Our background-checked, uniformed technicians complete most jobs in a single visit, and we don’t consider a job done until it meets the standard we’d hold for our own homes.
• Professional-grade parts, no substitutes. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade shortcuts, no “this’ll do” replacements.
• Cleanup that’s actually clean. Chimney work is messy by nature, but your living room doesn’t need to be. We lay protection, we vacuum, and we haul away debris. You shouldn’t find soot on your mantel or bricks in your flower bed.
• On-time arrival, period. We’ll be there when we say. If we’re running behind, we call. Respect for your time is part of the square deal.
• Honest pricing with no surprises. The number on the estimate is the number on the invoice. No phantom charges, no “while we were in there” upsells. A square deal: no surprises on the bill.

Our Satisfaction Promise

If you’re not satisfied, we’re not done. Here’s how that actually works.

You call us at (610) 595-5754. A live person answers, any hour of any day. You explain what’s wrong. We schedule a return visit, no paperwork to fill out, no case number to track. Our technician arrives, assesses the issue, and fixes it. That’s the 90-Day Done Right Promise, and it’s backed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it.

We’ve honored this promise across Bethlehem for over four decades. In the West End, we once returned to adjust a cap that was sealing properly but sitting a quarter-inch off the homeowner’s preferred alignment. In Fountain Hill, we came back to touch up mortar color matching after the initial cure showed lighter than expected. Neither job was “wrong” by code, but they weren’t right by our standard. So we made them right. No arguing, no pro-rated nonsense, no “that’s not covered.” Just done right, and we stand behind it.

The 90-day window gives us time to catch what winter weather, freeze-thaw cycles, and real use might reveal. Chimney work lives in a harsh environment. We’re confident enough in our materials and our people to put our name on the line for that full period. After 42 years, we know the difference between a quick fix and a proper fix. We do the second one.

Licensed & Insured Backing

Paperwork matters. We’re state-licensed and insured & bonded, which means if something goes wrong in a way that truly goes wrong, you’re not chasing us through small claims court or hoping our personal checking account clears. Our insurance carrier and bonding back the work we do in Bethlehem homes, from historic properties on Main Street to new construction in the townships.

Licensing isn’t just a wall decoration. It means we’ve met Pennsylvania’s requirements for chimney and fireplace work, that we pull permits when codes demand it, and that our installations meet standards an inspector can verify. In Bethlehem’s older housing stock, that matters. A 1920s colonial on the North Side has different needs than a 2005 build in Center Valley, and licensing ensures we know the difference and work within it.

Insurance and bonding are the real guarantee behind our guarantee. The 90-Day Done Right Promise is our word, but licensing and insurance are the structural backstop that lets us keep that word without putting homeowners at risk. We’ve maintained these credentials continuously since 1984. No lapses, no shortcuts, no “we’ll get to the renewal next month.”

When you hire Hearthstone Chimney Co., you’re hiring a company that plans to be in Bethlehem in thirty more years. We act accordingly. Russell Haines has built this business on the principle that a handshake still means something, but the license, insurance, and written guarantee are what make that handshake stick.

What “Done Right” Means in Practice

Our Level-2 camera inspections end with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. If we tell you a liner needs replacement, you’ll see the cracks, the gaps, the creosote buildup yourself. If we say masonry work can wait a season, we’ll show you why. Nothing is recommended without camera evidence, and we’ll tell you plainly when work can safely wait. That’s how trust builds over 42 years.

We don’t use scare tactics. Carbon monoxide risk and chimney fire hazard are real, and we’ll be straight when we see them. But we’ll also tell you when your system is sound and you just need regular maintenance. The goal isn’t to sell you work you don’t need. It’s to keep your home safe, your fireplace functional, and your trust intact for the next call.

Standing Offers That Back the Guarantee

Our current offers reflect how we do business: $50 off any repair over $250, a free second opinion on any written estimate, an $89 seasonal tune-up, and a permanent 5% senior and veteran discount. These aren’t loss-leaders to hook you into bigger sales. They’re the pricing structure of a company that knows its costs and stands by its value. Combine that with no-hassle upfront pricing, and you know what you’re paying before we start.

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