What Bethlehem Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Bethlehem since 1984. That’s four decades of climbing ladders in the South Side, squeezing brushes through flues in West Bethlehem, and explaining to folks in Hanover Township exactly what we found up there. Reviews aren’t something we chase. They’re what happens when you show up on time, wear the uniform, and hand the homeowner photos they can actually understand. Russell Haines still reads every one.
Recent Reviews
We bought our place on the Hill to Market corridor last fall and didn’t know if the chimney had ever been cleaned. Russell sent a technician who ran a camera the full length of the flue and showed us creosote buildup thick enough to catch. They swept it that morning. We burned all winter without a single puff of smoke back into the living room.
Carlos V., South Side Bethlehem
After a storm, water was dripping down our fireplace face in Historic Bethlehem. I figured we’d need a whole new crown. The Hearthstone tech did a level-2 inspection, showed me the cracked crown on his tablet, and explained that a Gelco cap with proper drip edge would solve most of it. He didn’t push the rebuild. The price he quoted was the price I paid.
Renee B., Historic Bethlehem
Our home inspector flagged the chimney when we closed in West Bethlehem, but the report was vague. I called Hearthstone for a second opinion, which they do free on written estimates. Their camera found a partially blocked flue liner that the inspector missed entirely. They cleaned it, documented everything, and I had the report for my insurance file before dinner.
Michael V., West Bethlehem
I’d put off sweeping for three years because the last company in Bethlehem left soot on my carpet and tried to sell me a liner I didn’t need. Hearthstone’s technician laid down runners, wore boot covers, and finished in under two hours. The photos showed a clean flue. No liner pitch, no scare tactics. Just a square deal.
Karen K., Hanover Township
The spring before we started using our fireplace regularly, I noticed a smell every time the humidity rose. Russell’s team found dead leaves and a deteriorating clay liner that was trapping moisture. They swept the chimney, installed a DuraFlex stainless liner, and the smell never came back. That was two years ago. I call them every August now before burning season.
Carlos V., South Side Bethlehem
My mother’s house in Bethlehem has a chimney from 1927. I was braced for bad news. The Hearthstone tech spent forty minutes on the inspection, showed us thermal cracks in the flue tile, and explained which issues were urgent and which could wait. He treated her like a person, not a sales target. The 90-Day Done Right Promise gave us both peace of mind.
Renee B., Historic Bethlehem
I run a small rental portfolio in the Lehigh Valley. One property in West Bethlehem had tenants complaining about draft issues every time they lit a fire. Hearthstone diagnosed a partially collapsed clay flue and bird nesting from a missing cap. They swept it, installed a proper Famco cap, and relined with HeatShield. First winter with zero tenant complaints.
Michael V., West Bethlehem
After a neighbor’s chimney fire in Hanover Township, I panicked and called three companies. Hearthstone was the only one that answered at 8 PM with a live person, not a voicemail. They scheduled me for the next morning, ran the camera, and found stage-two creosote that needed immediate attention. The technician walked me through every photo. I understood exactly what I was paying for.
Karen K., Hanover Township
Why Customers Trust Us
These reviews repeat the same patterns because our systems don’t change. Background-checked, uniformed technicians. Level-2 camera inspections with photos you can see and a plain-English verdict. Professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes. No-hassle upfront pricing, so the number on the estimate is the number on the invoice.
The 90-Day Done Right Promise governs everything. In writing, no arguing. If it’s not right, we come back. That’s the Keystone Standard, K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. We’ve served Bethlehem and surrounding communities for over 42 years because we plan to be here thirty more. A company with that horizon acts accordingly.
Calls are answered by a live person, 24/7. Most jobs complete in a single visit. Done right, and we stand behind it.
Call (610) 595-5754 to schedule your chimney cleaning or inspection. Estimates are free, and you’ll see the photos before we recommend a thing.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Bethlehem since 1984.